Take five minutes, have a coffee, and discover what tableside ordering pos Malaysia can accomplish for your restaurant.
Tableside ordering is the answer if you want to increase consumer involvement and enhance the visitor experience. Technology has dramatically changed many of the restaurant industry’s key processes over the past ten years. One of these subtle developments that might have a big effect on your company is tableside ordering technology.
Benefits of tableside ordering
Increase service speed and turntables more quickly.
Reducing the length of the meal encourages more diners to enter and exit the establishment. Your team will be able to serve more customers and bring in more money if they can turn tables more quickly. Imagine if servers could welcome a table and take their drink order right away. This quick exchange can easily cut the mealtime at that table by two to five minutes. What if servers used a tableside POS to continue these in-person interactions with consumers throughout their visit? Consider the time the staff will save by not having to walk back and forth to an ordering system that is stationary.
Improve order accuracy
With tableside ordering, the speed and precision of the service both rise. Server errors are less likely when orders are placed in real-time on tablets. This assertion is particularly accurate if servers only partially or unsuccessfully record specific requests. They might not fully recall the ticket by the time they go to the stationary POS machine and input it. If the error is not discovered before it enters the kitchen, it will also have a negative effect on food costs and waste, in addition to having an adverse effect on the customer experience.
Enhance the client experience
It’s crucial to deliver nothing less than exceptional service because the customer experience may make or destroy a restaurant. The waitstaff can spend more time with clients and provide better service if customers can order and pay via mobile devices.
Security
Many diners are concerned about credit card fraud. Restaurants are highly conducive to fraud. Diners frequently don’t see where their credit cards go once they are handed over and often hand them over without thinking. This worry is ultimately dispelled by tableside ordering systems because a customer’s credit card never leaves their sight or their hands. It is your responsibility as the restaurant owner to make sure that the tableside POS system complies with the most recent PCI security regulations. Secure point-of-sale equipment must be purchased because everyone wants to feel secure when utilizing payment gadgets.
Reduce Paper and Receipt Printer Use
Not all consumers will prefer a paper receipt, regardless of if they pay with cash or a with credit card. Once the payment procedure is over, most receipts are ignored unless they are being expensed for a business dinner. Utilizing tableside ordering technology will help you save money while reducing paper waste. Everyday rolls upon rolls of receipt paper are consumed by restaurants. This number may potentially be higher if the restaurant is busy. In addition to being inefficient, paper rolls can be quite expensive.